haveatour.com is operated by Paris Grand Tour SAS located 10 rue de Penthièvre 75008 Paris. Phone +33699744622

Paris Grand Tour is registered in the Paris trade directories under the following number : 810 147 280 RCS Paris.

Paris Grand Tour's fiscal identification number is : FR55810147280.

A transportation license is required to carry passengers. Paris Grand Tour operates with the license 2017/11/0000462 granted by the Prefect of the region Ile-de-France, and the license EVTC075170291 granted by the Transportation French Authorities .

Paris Grand Tour's professional civil liability insurance - policy 499798- is guaranteed by MFA Insurance. 

haveatour.com's web manager is Mr Dimitri Olieric.

Web hosting service is provided by Gandi SAS located 63-65 boulevard Massena 75013 Paris. Phone +33170377661

Cancellation

Any change of date is subject to availability.

Any request must be sent to paris@haveatour.com

15 days prior to the service : deposit is refunded

Less than 15 days prior to the service : deposit is not refunded

Less than 4 days : deposit is not refunded and the balance should be paid

*When the deposit includes the price paid in advance for tickets, that part of the deposit will not be refunded in any case.

In case the total amount was prepaid, it is fully refunded if the cancellation occurs 15 days prior to the service. If it occurs between 14 to 4 days prior to the service, 60% of the amount will be refunded. If it occurs less than 4 days prior to the service, there will be no refund.

*When the total amount that was prepaid, includes the price paid in advance for tickets, that part will not be refunded in any case.

The interruption of the service decided by the client will not allow a refund.

Refund

haveatour.com will proceed to the refund within 1 month.

Meals

None of our tours includes the cost of any meal.

Meteorological conditions

If during the tour part of the service cannot be granted because of weather conditions, it will not allow a refund. 

If extreme weather conditions such as heavy snow make the departure impossible, the amount paid will be fully refunded.

Rain or Heatwaves are not considered to be extreme weather conditions.

Traffic conditions

haveatour.com is not responsible for the traffic conditions. 

Photographs and descriptions

The photographs and descriptions are intended to give an overview of each tour and cannot be a source of commitment beyond that purpose.  

Luggage and personal items

haveatour.com and its partners are not responsible for the loss or the theft of personal belongings and luggage, and cannot guarantee the return of personal belongings and luggage left in the vehicle or anywhere else.

Required documents

It is the responsability of the clients to make sure that they own the necessary legal documents at any time.

There will be no refund in case of lack or loss of the necessary documents.

  

Law

These general terms are ruled by the french Law. Any dispute concerning their interpretation and/or execution is referred to the Court of Paris.